Help - Customer Support

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SUPPORT

Welcome to the only official on-line shop of DANIELE ALESSANDRINI. In this site area you can find whatever you may need, from practical to legal information.

We can help you on any aspect regarding orders, deliveries and returns. If you can't find what you're looking for or have specific questions, call us (Monday to Friday, from 10a.m. to 7p.m., except public holidays):

+39 051 862475 - 862499

or write an e-mail to:

shop@alessandrini.it

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GUIDE TO THE SITE

Purchasing on DANIELE ALESSANDRINI is easy: Check our catalogue by clicking on a category (Sweaters/Trousers/Jackets/etc.), or start from our total looks on the homepage (products in the "Shop Window").

The product page allows you to better see the item thanks to pictures taken from the front, the back, in details and using a zoom tool.

You can also see a short description, the item code (refer to it for any question or issue), the components, the description in details, the price, the link to the Size Guide, as well as the buttons to share the product info on your social network.

From the product page, you can add the item to your Shopping Bag (button "Add to Shopping Bag")and select the colour, the size and the quantity
Until you complete your registration, the Shopping Bag will not be stored to be displayed later.

From the Shopping Bag you can change the quantity (buttons + and -) and remove the items (button "Remove").

Choose the method of shipment and payment and click on "Proceed".

To continue with your order, you will have to register.

Registration is in two steps: In the former you have to submit your e-mail, user name and password.

In the latter, you complete the registration with the details needed for shipment and invoice.

We will send you an e-mail to confirm your registration.

Once you register, you will be directer to the bank page where you will have to enter your credit cart details.

If you receive the confirmation e-mail and display the Congratulations page, it means your purchase was carried out successfully.

Your order will be immediately visible within the area “My Orders”, which can be accessed via the menu “My Profile”. Here you can also see past orders and look up the status of your shipments through a specific link to the Bartolini website.

In case you don't receive the Confirmation e-mail, check the "Spam" or "Unsolicited Bulk E-Mail - UBE" folders of your account: If it's the first time you place an order on DANIELE ALESSANDRINI, some providers may label the confirmation e-mail as Spam.

If you can't find the Confirmation in Spam either, do not order again but rather write to shop@alessandrini.it. We will contact you as soon as possible to confirm whether we received your order correctly.

Please remember that, to browse correctly the DANIELE ALESSANDRINI site, you need to enable cookies and javascript. In particular, enabling cookies is required to run the site basic functions. These cookies allow the identification of the customer who is using the site during one single session or, if required, also in the following sessions. Thanks to this kind of cookie, it is possible to add items to the Shopping Bag, carry out payment easily, solve problems regarding safety and ensure compliance with the applicable regulation. (Check our PRIVACY POLICY).
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GUIDE TO THE SIZE

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PAYMENT METHOD

The payment method accepted on DANIELE ALESSANDRINI is PAYPAL .

The billing address is the same as the dispatch addresses. Once Access to "My Account" (registration procedure) you can manage multiple delivery addresses.

VAT is already included in the product visible.
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SHIPMENT METHODS

Your order will be packed and delivered to the courier within 3/4 days (4/5 islands) from the order confirmation, from Monday to Friday. During high season the times could be a bit longer.

STANDARD shipment charge is € 9,00 for Italy (and islands) and € 15,00 for Europe. Shipments charge is free from € 100.

DANIELE ALESSANDRINI chooses Bartolini as its courier.

You’ll be able to look up the status of your order in the area “My Orders”. Just log in to the Daniele Alessandrini website with your username and password .

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REGISTRATION

By registering on DANIELE ALESSANDRINI (upper Menu "Login"), you can:
- Access to the site with your profile ;
- Store your Shopping Bag for five days since the last item was added;
- Skip the Registration procedure when placing an order;
- Manage your shipment addresses;
- Modify your personal data;
- Benefit from possible promotions and customized offers.


Registration is in two steps: In the former you have to submit your e-mail, user name and password.

In the latter, you complete the registration with the details needed for shipment and invoice.

We will send you an e-mail to confirm your registration. Gender and date of birth are required to receive offers suitable for your needs in the future. Anyway, the fields are discretionary.

If you forget the password, you can retrieve it following the link under Login and Password in "My Profile" page. Submit the e-mail address you provided during Registration and you will receive all the information needed by e-mail in a few minutes.

The invoice and the shipment addresses are the same.

Once you access to your account (button "My Profile"), you can manage more than one shipment address and modify your personal data.

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RETURNS AND REFUNDS

In case, for any reason, you are not satisfied with your purchase, you can return one or more items no later than 14 days from the delivery date.

The shipment of FIRST RETURN is FREE, for EVERY NEW CUSTOMER, ONLY if you use the Bartolini courier.

DANIELE ALESSANDRINI reserves the right to refuse returns communicated or shipped after the stated period or in case the items are not intact.

We check every item before shipment. Items are equipped with a tag and must be returned with it. Therefore we recommend not to remove it until you are not sure the item fits you.

The items returned with damages, stains or any other evident modification will be refused and shipped back to the customer, who will be charged with the standard shipment (Cash on Delivery payment).

In case you receive faulty or flawed items, write immediately to shop@alessandrini.it. The replacement of an item of the same size and colour depends on the stock availability. Shipment is free of charge. In case the item can not be replaced, the standard refund procedures will be carried out.

To return an item, first of all you have to write to shop@alessandrini.it and report the reference number of the order, the item code, the delivery date and the reason why you want to return it. Once we have checked the reasons comply with our Terms of Business, you will receive by e-mail the instructions to contact Bartolini and arrange a date and place for the collection. Then, Bartolini will send you by e-mail the label (usually a PDF file) you will have to print on a regular sheet and stick on the packet (you can use adhesive tape). WARNING: YOU MUST SAVE THE ORIGINAL PACKAGING (BOX) THAT WILL BE REUSED BE RETURNED BY REPLACING THE LABEL. You don't need to return the whole order, but even only a part of it.

After our staff has received the returned items and checked they are intact, we will carry out the refund procedure. We will inform you as soon as we start it. This procedure will be finished within 30 working days from the date when we received the returned items. An amount equal to the price of the good will be credited to your credit card.

Address for Returns: COSTUME D’IMMAGINE SPA - VIA GRIMANELLA 125 - 45030 S. MARTINO DI VENEZZE (RO)
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F.A.Q. - FREQUENTLY ASKED QUESTIONS

The colours of the items displayed are exactly the same as the real ones?
The purpose of the pictures is to show the real colours of the products.
However, as computer displays can be different, we can not guarantee that the colour shown by your display is perfectly identical to the colour of the real item.

I added a series of items to the Shopping Bag. Are they booked?
The registered user can store the items in the Shopping Bag for 5 days, but has no right of priority before other users. The items are booked only after the payment procedure is carried out.

How can I check my shipment status?
Use the tracking number that Bartolini sent to you by e-mail and follow the procedures showed on the site http://www.brt.it/.

I received only some of the items I ordered. Why?
Your order will be completed soon. If you order more than one product at a time, your order may be delivered to you with multiple shipments. This is due to the fact that the items in your order may be located in different storage facilities. You can still look up the shipment status of the single items in the area “My Orders”.

What's the policy for returns?
Write an e-mail to shop@alessandrini.it explaining the reasons for the return. Once we have checked the reasons comply with our Terms of Business, you will receive by e-mail the instructions to contact Bartolini and arrange a date and place for the collection. Then, Bartolini will send you by e-mail the label (usually a PDF file) you will have to print on a regular sheet and stick on the packet (you can use adhesive tape).
WARNING: YOU MUST SAVE THE ORIGINAL PACKAGING (BOX) THAT WILL BE REUSED BE RETURNED BY REPLACING THE LABEL
You don't need to return the whole order, but even only a part of it. For any doubt, see the Return Conditions you find in the RETURNS AND REFUNDS section in this area. The shipment of FIRST RETURN is FREE, for EVERY NEW CUSTOMER, ONLY if you use the Bartolini courier.

Did you receive the packet with my returned item/s?
We will inform you by e-mail when the packet arrives at out warehouse and we start the refund procedure, provided that the products returned are intact and comply with our Terms of Business.

What are the refund times and methods?
After our staff has received the returned items and checked they are intact, we will carry out the refund procedure. We will inform you as soon as we start it. This procedure will be finished within 30 working days from the date when we received the returned items. An amount equal to the price of the good will be credited to your credit card.

Can I modify my order?
It is not possible to modify an order once it has been placed. In case you purchased the wrong item, you can tell us writing to shop@alessandrini.it. We will follow the same procedure as for returns.

Some items are missing or flawed. What should I do?
Write to shop@alessandrini.it and specify the reference number of the order and the codes of the missing products or flawed items. We will follow the same procedure as for returns.

Is payment by credit card safe?
We ensure that every purchase is completely safe thanks to the most advanced data cryptography systems. The security is guaranteed by the Moneta Online system.

I carried out the payment by credit card and displayed the "Congratulations" page, but I did not receive any confirmation e-mail. What should I do?
Check the "Spam" or "Unsolicited Bulk E-Mail - UBE" folders of your account: If it's the first time you place an order on DANIELE ALESSANDRINI, some providers may label the confirmation e-mail as Spam. If you can't find the Confirmation in Spam either, do not order again but rather write to shop@alessandrini.it. We will contact you as soon as possible to confirm whether we received your order correctly.

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TERMS OF BUSINESS

1. SUBJECT

1.1. These General Terms of on-line Business (hereinafter "GTB") regulate the agreement (hereinafter "AGREEMENT") for the sale of clothing and accessories exclusively marked DANIELE ALESSANDRINI (hereinafter "PRODUCTS") provided by Costume d'Immagine Spa established in Via dei Pignattari 176, 40050 Centergross Bologna, VAT 02382820401 (hereinafter "DANIELE ALESSANDRINI"), through its website Daniele Alessandrini (hereinafter "SITE") to the users of the SITE (hereinafter "CUSTOMER" or "CUSTOMERS").
1.2. In these GTB, the terms CUSTOMER or CUSTOMERS refer to the consumer or the consumers as described in article 3, para 1, point a), of Legislative Decree no.206 of 6 September 2005 (hereinafter "CODE"), that is: "any natural person acting for purposes which are outside his/her trade, business or profession".

2. EFFECTIVENESS AND MODIFICATION OF THE GTB
2.1. GTB are available on the SITE to be easily read by the CUSTOMER before Registration and before purchasing any PRODUCT. They shall be deemed to have been accepted during the Registration and the forwarding of the purchase order. They can also be printed or stored on the CUSTOMER's computer.
2.2. The GTB applicable to the PRODUCT sale are those published on the SITE the day when the order was placed. Therefore, the CUSTOMER will have to read the GTB every time he/she wants to purchase through the SITE.
2.3. DANIELE ALESSANDRINI's mere tolerance or non-objection to any CUSTOMER's failure to fulfil his/her obligations as described in the GTB, can not be interpreted as implied acceptance of such non-fulfilments, nor as the will to waive the conditions agreed between the parties.

3. REGISTRATION AND PURCHASE PROCEDURE
3.1. The CUSTOMER states that he/she wants to purchase PRODUCTS by submitting his/her own details and making a request directly on the SITE. Following the purchase procedure explained on the SITE, the CUSTOMER will be able to place the electronic order via computer (hereinafter "ORDER") and carry out payment.
3.2. The Order Form includes a recap of the main features of each item ordered, its price (including all the tax rates applicable), the payment method selected, the delivery method, the shipment and delivery charges. Before sending the ORDER, the CUSTOMER must carefully read the whole document, spot and correct possible mistakes in the data reported.
3.3. All PRODUCT purchase orders are subject to stock availability and, thus, to DANIELE ALESSANDRINI's confirmation. DANIELE ALESSANDRINI will communicate the PRODUCT availability by sending the SHIPMENT CONFIRMATION by e-mail to the CUSTOMER.
3.4. In case the ORDER can not be fulfilled due to non-availability of one of the PRODUCTS, DANIELE ALESSANDRINI will inform the CUSTOMER by e-mail and will ask him/her to confirm the purchase ORDER for the other available PRODUCTS. In any case, non-availability of one or more PRODUCTS ordered will not automatically entitle the CUSTOMER to cancel the whole ORDER.
3.5. The AGREEMENT between the CUSTOMER and DANIELE ALESSANDRINI is regulated by the ORDER, the SHIPMENT CONFIRMATION, the GTB and the Privacy Policy (hereinafter "PRIVACY"). The last two documents are published on the SITE.

4. DANIELE ALESSANDRINI'S RIGHTS AND OBLIGATIONS
4.1. DANIELE ALESSANDRINI commits itself to delivering the PRODUCTS to the address and in the terms stated by the CUSTOMER in the ORDER. DANIELE ALESSANDRINI will not be responsible for delivery problems due to inaccuracy or incompleteness in filling out the ORDER or for the CUSTOMER's non-traceability. The delivery is carried out by express courier, therefore we do not accept P.O. boxes.
4.2. In case of total or partial return of the PRODUCTS under the right of withdrawal or the guarantee established by law, DANIELE ALESSANDRINI will refund only the amount due, as reported in the following articles 10 and 11.

5. CUSTOMER'S RIGHTS AND OBLIGATIONS
5.1. The CUSTOMER is the only responsible for the truthfulness and the accuracy of the data provided to DANIELE ALESSANDRINI when registering through the SITE and he/she commits himself/herself to communicate possible changes in the data submitter in a timely manner.
5.2. When registering and placing the ORDER, the CUSTOMER declares that he/she: Has read, understood and accepted the GTB and the other information reported on the SITE -including PRIVACY; is of age; has the legal capacity to act.
5.3. Once the purchase procedure is over, the CUSTOMER commits himself/herself to store an electronic copy and print a hard copy of the ORDER and the GTB for future reference, as recommended in article 2.1.

6. USING THE SITE
6.1. The main PRODUCTS features are reported on the SITE in each product page. The pictures and the colours of the products on sale on the SITE may not perfectly correspond to the real ones due to the Internet browser and the display used to connect to the SITE.
6.2. DANIELE ALESSANDRINI takes on no responsibility for problems caused to the CUSTOMER by the use of the SITE and the technology employed, as they do not depend on its will - For example: a) Errors, delays or impossibility to access to the SITE when the CUSTOMER needs to carry out the purchase procedure; b) Errors, delays or impossibility to receive DANIELE ALESSANDRINI communications regarding the PRODUCT's sale.
6.3. In any case, DANIELE ALESSANDRINI commits itself, as far as it can, to solve the problems that may arise and provide the help the CUSTOMER needs to offer a fast and satisfying solution to the problems mentioned above.

7. PRICES AND PAYMENT
7.1. The prices of the PRODUCTS are those displayed on the SITE when the ORDER is placed and, unless otherwise specified, include the VAT amount. The prices displayed on the SITE for each PRODUCT do not include shipment and delivery charges. These will be added and reported before the ORDER is placed and also later, in the ORDER CONFIRMATION.
7.2. As reported in the ORDER, the total price for the purchase and the shipment will be charged to the CUSTOMER when he/she makes the payment.

8. PRODUCTS DELIVERY TO THE CUSTOMER
8.1. When the courier deliveries the PRODUCTS, the CUSTOMER will have to check: a) The quantity and type of items ordered correspond to what is reported on the transport document; b) The packaging used is intact, not damaged, wet or altered in any way even only in the closing part.
8.2. Possible anomalies must be notified immediately to the courier at the delivery by reporting them in the delivery note. In order to make DANIELE ALESSANDRINI's inspection procedure more easy and fast, the CUSTOMER may write an e-mail to shop@alessandrini.it.

9. RIGHT OF WITHDRAWAL
9.1. Within 14 days from the day the CUSTOMER receives or collects in the shop the PRODUCTS purchased on the SITE, he/she has the right to withdraw from the agreement with DANIELE ALESSANDRINI. In this case, the CUSTOMER does not have to specify the reason for the withdrawal and is not subject to penalty, provided that the PRODUCTS returned are intact, were never worn, are supplied with their packet and the original tags and labels as specified in 10.4.
9.2. If the CUSTOMER exercises the right of withdrawal, even only partially, the PRODUCTS must be returned in one single shipment.
9.3. If the CUSTOMER wants to exercise the right of withdrawal as described in this article, he/she must: a) Notify it by e-mail to shop@alessandrini.it attaching the SHIPMENT CONFIRMATION sent by DANIELE ALESSANDRINI and specifying the code/s of the item/s returned (hereinafter "PRODUCTS RETURNED") and the reason for the return under the "Termination for Convenience"; b) Contact a courier of his/she choice and ship the products to be returned to COSTUME D’IMMAGINE SPA - VIA GRIMANELLA 125 - 45030 S. MARTINO DI VENEZZE (RO), P.IVA 02382820401. The shipment must be carried out within 14 (fourteen) days from the notification e-mail. The CUSTOMER will be responsible in case the PRODUCTS are lost or damaged during the transport until the delivery to DANIELE ALESSANDRINI.
9.4. All PRODUCTS are provided with identification tag, internal labels and single package. In case the CUSTOMER exercises the right of withdrawal, DANIELE ALESSANDRINI may not accept PRODUCTS RETURNED without their tags and internal labels or items that were used, worn, washed, damaged or whose basic and qualitative features were altered in any way.
9.5. If the right of withdrawal is exercised according to the guideline and terms described in this article, DANIELE ALESSANDRINI will confirm by e-mail the acceptance of the PRODUCTS RETURNED as soon as possible. Moreover, DANIELE ALESSANDRINI will refund through bank procedure the expenses the CUSTOMER incurred to purchase and ship the products.
9.6. In any case, Cash on Delivery payment is forbidden for returns.

10. RETURN DUE TO DEFECTS OR NON-COMPLIANCE OF THE PRODUCTS
10.1. For the PRODUCTS purchased, DANIELE ALESSANDRINI provides legal guarantee of compliance with the conditions within the limitation and prescription periods set by the law. In particular, the rights that arise from this guarantee can be exercised provided that the PRODUCTS were used suitably, with care and in compliance with their intended use and the instruction given. Moreover, the CUSTOMER must provide the delivery note of the PRODUCTS RETURNED and the order number.
10.2. If the products are flawed or different from those ordered (hereinafter "FLAWED PRODUCTS"), the CUSTOMER will have to notify it by e-mail to shop@alessandrini.it attaching the SHIPMENT CONFIRMATION sent by DANIELE ALESSANDRINI and specifying the code/s of the item/s returned and the reason for the return: For "defects of the PRODUCTS".
10.3. DANIELE ALESSANDRINI will: Contact the courier and book the collection within 14 (fourteen) days from the notification e-mail; inform the CUSTOMER about the collection date by e-mail. From the moment the CUSTOMER gives the FLAWED PRODUCTS to the appointed courier, he/she has no responsibility in case of loss or damage of the products returned due to the transport.
10.4. All PRODUCTS are provided with identification tag, internal labels and single package. In case the CUSTOMER exercises the right of withdrawal, DANIELE ALESSANDRINI may not accept the return of FLAWED PRODUCTS if they are not provided with their tags and internal labels, if they were not used with care, if they are damaged or their basic and qualitative features are altered in any way.
10.5. If the notification of FLAWED PRODUCTS is carried out according to the guideline and terms described in this article, DANIELE ALESSANDRINI will confirm by e-mail the acceptance of the PRODUCTS RETURNED.
10.6. As soon as DANIELE ALESSANDRINI receives the FLAWED PRODUCTS, it will check the defects notified and confirm by e-mail the receipt of the FLAWED PRODUCTS and the detection of the defects notified. Then, DANIELE ALESSANDRINI will replace -at its own expenses- the FLAWED PRODUCTS with other products of the same model or refund through bank procedure the expenses the CUSTOMER incurred to purchase and ship the FLAWED PRODUCTS. DANIELE ALESSANDRINI will be charged for the return.

11. PERSONAL DATA PROTECTION
11.1. DANIELE ALESSANDRINI ensures the CUSTOMER that the personal data acquired during the sale of the PRODUCTS will always be processed legally and fairly in compliance with the provisions of Legislative Decree no.196 of 30 June 2003 (hereinafter "DECREE"), in accordance with the PRIVACY published on the SITE and available for printing.
11.2. For further detail, please refer to the regulation on the processing of personal data in accordance with art. 13 of the DECREE that DANIELE ALESSANDRINI provided to the CUSTOMER when registering on the SITE. If needed, the CUSTOMER can write to shop@alessandrini.it to ask DANIELE ALESSANDRINI further details about the processing of personal data (art. 7 of the DECREE).

12. CONTACTS
For any service need or complaint about the PRODUCTS purchased, the CUSTOMER can contact DANIELE ALESSANDRINI at shop@alessandrini.it. 13. CONTROLLING LAW AND JURISDICTION
The GTB are regulated by the Italian law and in particular by the CONSUMER CODE and Legislative Decree no.70 of 9 April 2003 regarding some features of e-commerce.
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WITHDRAWAL

The aim of Costume d'Immagine Spa (hereinafter "the Seller") is to ensure your absolute satisfaction. If for any reason you are not satisfied with your order, you can exercise your right of withdrawal without any penalty within 14 days from the day you received the products purchased on shop.danielealessandrini.it You can return the products shipping the packet with the courier recommended by the Seller or with another courier, only after sending a notification to shop@alessandrini.it.

Conditions for exercising the right of withdrawal
The right of withdrawal is exercised correctly when all these conditions are fulfilled: a) The request for the authorisation to return products must be filled out correctly and sent to DANIELE ALESSANDRINI Spa within 14 days from the delivery date. The notification can be sent within the given period by registered letter with notification of receipt to Costume d'Immagine Spa Via dei Pignattari 176, 40050 Centergross Bologna, P.IVA 02382820401 or by telefax to the number 051/864731 with confirmation by registered letter with notification of receipt within the following 48 hours; b) The products must not have been used, worn, washed or damaged; c) The identification tag must still be attached to the products; d)The products must be returned in their original package; e) The products returned must be shipped to the Seller all together. The Seller reserves the right to fail to accept the items of one single order if they are not returned and shipped together. We try to authorize the CUSTOMER to return the product/order on the same day he/she requests it, otherwise on the working day after that from Monday to Friday. The authorization e-mail includes every detail on the shipment method. The returned products must be delivered to the courier within 14 days from the day we authorize the return. If you fulfil all the conditions, the Seller will refund the products purchased and the only expenses you will incur are those for the shipment of the products to the Seller. In case you decide to use a different courier than Bartolini, the costs deriving from the return will be at your expenses. If the returned product can not be accepted because it does not comply with the conditions described above, you will be informed. In that case, you can choose to have the products back at your expenses. If you refuse this solution, the Seller reserves the right to keep the products and the amount paid for them.

Refund Times and Methods
Once the Seller has received your returned products and checked that all the requirements are fulfilled, you will receive an e-mail confirming the acceptance of the returned products. Whatever your payment method, the Seller will refund you as soon as possible and anyway within 14 working days from the date it was informed about your exercise of the right of withdrawal, provided that the withdrawal complies with the conditions described above. The real time needed for arranging the credit or return the amount you paid for the products depends on the payment method used. In case the purchase was made by credit cart, we ask our bank to refund you on your credit card within 30 days. From that moment, the time needed to display the amount on your account will depend on the credit institution that emitted your card, but it is usually reported within two statements of account. Identification Tag: Every product sold has an Identification Tag which is integral part of the item. We recommend you to try the product on without removing it because we do not accept returned products without it.


Download printable withdrawal form
Txt Format (.txt)


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PRIVACY

Costume d'Immagine pays the utmost attention to privacy, protection and safety of the personal data of the subjects it gets in contact with.
Therefore, we recommend the person who browses this site to check all the sections of this document, which describes all the site managing methods as far as the processing of the users' personal data is concerned. This regulation on the processing of personal data, in accordance with art. 13 of Legislative Decree no.196 of 30 June 2003 (Personal Data Protection Code), is disclosed to anyone who uses the Web service provided by Costume d'Immagine Spa at: shop@alessandrini.it
This regulation is disclosed to the public and valid only for this site and not for other sites the user may visit through links reported on this site. Costume d'Immagine has no control on these sites, nor on the procedures they employ to preserve the privacy of the data. We suggest you to check the privacy conditions of all the companies you get in contact with before providing personal data.
The regulation draws inspiration from Recommendation no. 2/2001 adopted on May 17, 2001 by the European Authorities for the protection of personal data (Group set up by art. 29 of Directive no. 95/46/EC). The aim of the Group was to detect some minimum requirements for the collection of personal data on-line and especially the methods, times and type of information that the data controllers must provide to the users when they browse web pages, whatever the aim of their visit.

TYPES OF DATA AND PURPOSE OF THEIR PROCESSING

Navigation data During the ordinary course of operations, the IT systems and software procedures for running this website acquire some personal data whose forwarding is implied in the use of the communication protocols of the Internet. It concerns information that is not collected to be associated with specific individuals, but by their own very nature could, through the processing and association with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI addresses (Uniform Resource Identifier) of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters related to the operating system and the users. This data is used only to obtain anonymous statistical information on the site and to check its correct functioning. This data are never disclosed to any third parties and are not disseminated.

Cookies A "cookie" is a small-size text file placed by the Web server on the visitor’s computer to inform the server about the visitor’s access to that particular Web page and about other information obtained from the system legible parameters through functions contained in the Web page. Cookies can be temporary (also called "session cookies", these data are erased at the end of the connection) or persistent (stored on the hard disk of the computer unless the user erases them). On this site, enabling the cookies is needed to perform basic functionality. These cookies allow the identification of the customer who is using the site during one single session or, if required, also in the following sessions. Thanks to this kind of cookie, it is possible to add items to the Shopping Bag, carry out payment easily, solve problems regarding safety and ensure compliance with the applicable regulation.

Web beacons This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter "Google"). Google Analytics uses the so called cookies, which are text files that are being stored on your computer and serve for analysing of the website usage by you. The information about your use of this website created by the cookie (including your IP address) is sent to a Google server in the USA and stored there. Google will use this information to trace and evaluate your use of the website, fill out reports on website activity for website operators and prove other website and internet related services. Google may also, in compliance with legal requirements or in order to allow a contracted company to undertake data analysis on its behalf, forward this information on to another third party. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, in this case you may not be able to use all the features of this website. With the use of this website you agree to the processing of the data gathered about you by Google in the manner and for the purpose specified above. Data supplied voluntarily by the user The user will be asked for some personal data (such as name, surname, e-mail address) only if he/she wants to get in contact with us or use the services offered on our website. In this case the user is always presented with an information sheet and, if needed, he/she is asked to give his consent. The elective, explicit a voluntary sending of personal data entails their processing for the purposes and limited to what is laid out in specific privacy notices.

Discretionary nature of the provision of data The user is free to provide personal data to Costume d'Immagine through the optional, explicit and voluntary sending of the forms on this site or of e-mails to the addresses indicated on the site. If you do not submit the data, it may be impossible for us to provide the service you are requesting.

Methods of data processing Personal data are processed using manual and computerized methods in order to achieve the purposes for which they were collected. Specific safety measures are adopted to prevent data loss, illegal or incorrect data use or unauthorised access.

Data Controller The Data Controller is Costume d'Immagine - Via dei Pignattari 176, 40050 Centergross Bologna, P.IVA 02382820401 tel. +39 051 862475 - 862499, e-mail shop@alessandrini.it

Rights of the data subjects Under art.7 of Legislative Decree 196/2003 (right of access to personal data and other rights), the data subjects have the right to: Obtain confirmation as to whether or not personal data concerning him/her exist (even though they are not registered jet) and communication of such data in intelligible form. Data subjects shall also have the right to be informed about: a) The source of the personal data; b) The purposes and methods of processing; c) The logic applied when the data is processed with the use of electronic instruments; d) The identity of the data controller, data supervisors and the representative designated; e) The parties or categories of parties to which the personal data can be transferred or which can gain knowledge of them as designated representatives of the State, processing officers, or processors.

Data subjects shall have the right to obtain: a) The updating, correction or, when they are interested, additions to the data; b) The cancellation, transformation into anonymous form, or blocking of data processed in violation of law, including those that need not be retained for the purposes for which the data were collected or subsequently processed; c) Certification that the parties to which the data have been transferred or disseminated have been notified of the operations specified in points a) and b), also regarding their content, except for the case where notification proves impossible or requires the use of means clearly disproportionate to the right being protected. The subjects have the right to contest in part or fully: a) For legitimate reasons, the handling of the personal information regarding them even if it is pertinent to the purpose of its collection; b) The handling of personal data which pertains to them for the purpose of sending advertising materials or direct sales materials, for the completion of market research or for commercial communication. To stop the delivery of the newsletter, follow the instructions reported in the last newsletter you received or write directly to shop@alessandrini.it reporting: "Trn", name, surname and e-mail address. We will cancel you as soon as we receive your e-mail. Any possible request shall be addressed to the head of privacy policy and information safety at Costume d'Immagine Spa Via dei Pignattari 176, 40050 Centergross Bologna - Italy, tel. +39 051 862475 - 862499, only writing to shop@alessandrini.it.

Regulation on the protection of personal data - Legislative Decree 196/03 Consolidated Law on the Security of Personal Data. By filling out and sending this form, you authorise the processing of the personal data submitted, for the purpose and limited to what is laid out in the Regulation herein, in compliance with and by effect of art. 13 of Legislative Decree 196/03.

REGULATION ON THE PROVISION OF E-COMMERCE SERVICE
1. We inform you that, under article 13 of the Legislative Decree 196/03, the personal data -both discretionary and voluntary - you submitted under your direct responsibility by sending or delivering this form will be processed byCostume d'Immagine Spa. The only purpose of the processing is to provide the service you required in the manner specified in the General Terms of Business (GTB) published on the site Daniele Alessandrini and stated below. It is understood that the veracity of the data submitted is under your complete responsibility. In case the data belong to a subject who is not of age, registration must be supervised by an adult.
2. We also inform you that failure to consent to the processing of data submitted makes it impossible to access to the service you required.
3. The data submitted will be processed by specially appointed personnel using manual and computerized methods and always in a way that ensures data safety and protection.
4. The personal data processed may be communicated to third parties if required by judicial authorities or if needed to fulfil administrative or tax obligation.
5. Anyway, the data will not be disseminated, but only communicated to third parties such as competent authorities or subjects providing the guarantees required by Legislative Decree 196/03.
6. The personal data processed may also be communicated to third parties belonging to Costume d'Immagine chain, if needed to provide the service required.
7. The Data Controller is Costume d'Immagine Via dei Pignattari 176, 40050 Centergross Bologna, P.IVA 02382820401. The Data Controller is Costume d'Immagine Spa Privacy Manager. If needed, Costume d'Immagine Spa may appoint external managers for the processing of data.
8. Legislative Decree 196/03, under art. 7, confers to you the possibility of exercising specific rights including the right to obtain the updating, correction, addition and cancellation of the data processed free of charge simply by writing to shop@alessandrini.it. In case you registered to newsletters or mailinglist giving your consent, you can stop receiving these services following the instructions described below.
To stop the delivery of the newsletter, follow the instructions reported in the last newsletter you received or write directly to shop@alessandrini.it reporting: "Trn", name, surname and e-mail address. We will cancel you as soon as we receive your e-mail.

COOKIE POLICY
What is a cookie, and what is it for?
A cookie is a small file that is sent to the browser and downloaded on to your computer when you access a website. Cookies allow a website to function correctly and enhance its performance. Cookies also provide the website owner with statistics and data with the main purpose of making your navigation experience more personal, by keeping track of your preferences (e.g., remembering your language and currency settings, recognizing you on your next visit, etc.).

Why we use cookies
This site uses cookies to make its services easier to browse and for a more user-friendly experience of COSTUME d'IMMAGINE web pages. The cookies we use also help us provide users with better and more efficient services and/or enable certain functions.

What cookies we use
This site uses navigation cookies that are essential for providing certain basic functions, session cookies and tracking (Google Analytics) cookies. Links to third party services are also present. WE DO NOT USE OR SEND USERS PROFILING COOKIES FOR ADVERTISING PURPOSES ON THIS SITE.

Navigation cookies Enabled from your first access, these cookies are essential for the correct functioning of the site and allow you to view its contents on your device recognizing the language and market of the country that you have selected as your place of connection. Navigation cookies are technical cookies and are necessary for the website to function correctly.

Cookie Name: ASP.NET_SessionId
Duration: Browser session
Use: Basic site functioning

Cookie Name: displaycookieconsent
Duration: 1 year
Use: Checks for cookie policy acceptance

(Local Storage:
CurrentStore - Current Language: user preferences on language and country of website)

Session cookies
Session cookies are essential for restricted area access and online service authentication management. They are not persistently downloaded on to your computer and are erased when you close your browser. Their use is restricted to the transmission of session identification data that are necessary to browse the site safely and efficiently. Session cookies are technical cookies and are necessary for the website to function correctly.

Cookie Name: Daniele AlessandriniB2C
Duration: Browser session

Analytic Cookies/ Third party tracking cookies
This site uses the Google Analytics free service. Analytic cookies are considered technical cookies if they are used only for optimization purposes and if the data they collect are processed as anonymous. We inform users that the data collected are used only to track most frequently visited pages, visitor numbers, aggregate data of visits per operation system, per browser, etc. Cookie-derived website navigation statistics will be sent by the user's browser to Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, and stored in Google's servers. The following is a list of Google Analytics cookies:
COOKIE NAME DURATION
__utma 2 years
__utmb 30 minutes
__utmc Session
__utmz 6 months
__utmt 10 minutes
_ga 2 years
_gat 10 minutes

By using this site you consent to your data being processed by Google in the manner and for the purposes stated above.

Under the current terms of service, Google will use the information collected on our site, as its sole owner, with the purposes of tracking and investigating website use, reporting on website activity, and providing other services related to website activity, connection modes (mobile device or pc, browser being used, etc.), and the way in which users search and access the pages of the portal. Google may transfer such information to third parties whenever this is required by the law or if such third parties process the information on Google's behalf. Google will not associate IP addresses to any other data owned by Google. To read Google's privacy policy and disclaimer for Google Analytics services, please refer to http://www.google.com/intl/en/analytics/privacyoverview.html.

Tracking cookies can be disabled without any consequence on website browsing. For opting out, please see the section 'Browser cookie opt-out settings' below.

Websites and third party services
This website may contain links to other sites that have their own privacy policy. COSTUME d'IMMAGINE cannot be held accountable for the way data are processed by such sites. Please note that Google Maps and Youtube items are included in 'no cookie' mode.

Third party site: ADDTHIS
Cookies: uid, __atuvc, uit, di, dt
Duration: 2 years
Use: This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms.
Targeting Opt-Out (English)
Privacy Policy AddThis (English)

To know more about Google's privacy policy, please refer to http://www.google.com/intl/it/privacy/privacy-policy.html.

To know more about cookies and to change your settings about third parties' profiling cookies, please refer to http://www.youronlinechoices.com.

Browser cookie opt-out settings
You can withdraw consent to cookies by setting your browser accordingly. The following is a list of links that explain how to opt out of cookies in the most widely used browsers. (If your browser does not appear in the list, please look for specific instructions in your browser's 'Help' menu.)
Internet Explorer: http://windows.microsoft.com/it-IT/internet-explorer/delete-manage-cookies#ie=ie-10
Google Chrome: https://support.google.com/chrome/answer/95647?hl=it
Mozilla Firefox: http://support.mozilla.org/it/kb/Gestione%20dei%20cookie?redirectlocale=en-US&redirectslug=Cookies
Opera: http://help.opera.com/Windows/10.00/it/cookies.html
Apple Safari: http://www.apple.com/it/privacy/use-of-cookies/

You may also choose to disable Google Analytics cookies only, by using Google's opt out add on that runs on most widely used browsers.
Even if you have withdrawn your consent to third party cookies, such cookies may have already been downloaded on to your device. For technical reasons, it is impossible to delete such cookies automatically. However, you can do so manually, by choosing the option 'Delete browsing history' in your browser's privacy settings. This will delete all cookies, website data and plug-ins.
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COSTUME D'IMMAGINE S.p.A.
HEADQUARTER ::: Via dei Pignattari 176  40050 Funo di Argelato - BOLOGNA (ITALIA)
  Tel. +39 051 862475 - 862499  Fax. +39 051 864731   Email shop@alessandrini.it
REGISTERED OFFICE ::: Via Eleonora Duse 35  00197 ROMA (ITALIA)
E-COMMERCE ::: FORLI' STORE  Corso Della REpubblica 44/E  47100 FORLI' (FC)
REA RM 1210524   CS 1.000.000 €   F.C. - VAT n. IT 02382820401

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